Return to Shop
Official Heritage Protocol
Honorable Returns
Our commitment to your satisfaction is as absolute as the purity of our jade.
The 30-Day Premium Order
If your item does not meet your expectations, we offer a 30-day return window from the date of receipt. Items must be returned in their original Premium packaging with all verification certificates intact.
Easy Appraisal
Start your return online, and our master appraisers will review the request within 24 hours.
Secure Collection
For high-value treasures, we arrange for a secure, insured pickup directly from your residence.
Refund Process
1
Send your return request through the Premium Portal in your account dashboard.
2
Ship the item using our pre-paid Delivery Label or arrange for collection.
3
Once inspected and verified, your refund will be issued to the original payment method within 3-5 business days.